Policies & FAQ

**for information on wholesale orders, contact us at info@collarati.com**




How do I clean my Collarati?

FOR PRINTED BIOTHANE: Printed biothane will clean up well with water and various cleaners including dish soap, hand soap, or even windex.

FOR REGULAR BIOTHANE COLLARS: Use any cleaner on planet earth - this stuff is hardcore!  Use water, dish soap, fantastic spray cleaners, whatever your heart desires.


Where are Collarati collars made?

All of our products are handmade right here at home in the Big Apple.  Most of our collars are made in the same NYC Fashion District studios that are supplying our NYC runways and well known designers with belts and apparel! 

How long will it be until I receive my order?

Our standard production time is 3-4 weeks from the time that we receive your order until the day that you will receive it.  Depending on the time of year, quantity of orders coming in and backordered materials, we may become a little backed up but will notify you by email if that is the case.  If a potential delay is a problem, we will do our best to work with you.


Can my order be rushed?

If you need a rushed order, please email us at info@collarati.com including the specific collar that you need, and any special requirements like color or attachments, and we will do our best to accomodate your request.


Legal Disclaimers:

While these items are durable, any item will eventually wear out. Please check the item regularly for signs of wear and tear.  Like your own clothing, it will last longer if your dog wears various collars on rotation.  NEVER leave your dog unattended in a Collarati collar as they do not feature breakaway hardware and a collar can cause strangulation if it becomes tangled with another dog's collar, a crate wire, or any other foreign object.  Collarati shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.  These collars are not warrantied for excessive pulling, chewing, scratching or other extreme conditions.  Do not tie a dog out on a Collarati collar.  NEVER leave your dog unattended in one of our collars.

Please double check your order before ordering, to ensure that your information, size and selections are accurate.  Due to the custom nature of these collars, they cannot be returned or exchanged unless we made a mistake - please see 'shipping and returns' for further information.